Convergence of VR and AR in Robots for Better Customer Service

The convergence of AR, VR in Robots is almost like a holy grail that provides an immersive AR or VR environment to operate and control robots for different tasks and actions. Subsequently, this combination can also enhance consumer experiences and customer services across several industries with more personalized, accessible, and immersively designed experiences.

Virtual Reality (VR) and Augmented Reality (AR) are two of the most innovative and groundbreaking technologies of the 21st century. Due to their endless potential and prospects, the world's technology leaders are slowly moving their platform to adapt and incorporate VR and AR technologies.

In addition, the ability of these mixed reality technologies to enhance customer experience and strengthen their engagement has led them to experience rapid growth and adoption among companies and consumers alike.

Alongside this, robots are also making strides across the world in different industries & applications for both various outdoor and indoor scenarios. Robots of different kinds, i.e., industrial Robots, humanoid robots, service robots, specific purpose robots, and many others, are also rapidly empowering industries, businesses, and services worldwide.

Getting to Know the Technologies

Augmented Reality (AR) is a mixed reality experience in a real-world environment where real-world objects and environments are enhanced by various computer-generated perceptual information. The AR system delivers this information through various digital media (visual and sound) elements, haptic feedback, and other sensory stimuli. In addition, the AR system itself powers and provides these multiple digital sensory elements.

Read more: AR and VR Technologies Guide Robots towards a Smarter Future

On the other hand, Virtual Reality (VR) is a simulated experience in a 3D virtual world environment with computer-generated VR worlds, scenes, and objects that usually immerse the user in their surroundings. The VR system also delivers different sensory information, including sound, visual, haptic, and other sensory input that helps to make the user feel like they are a part of the virtual reality world. A head usually accompanies this system-mounted device known as Virtual Reality Headset, which delivers all the user's visual and other sensory information.

A robot is a machine that is generally programmed to do specific tasks and actions automatically. Industries and businesses often use robots in an environment requiring them to complete a series of complex charges and actions repeatedly.

Robots today are usually automated for industry environments like a supply line, production chains, and manufacturing processes. Still, they are slowly albeit steadily making strides across different industries worldwide, even for general purpose tasks and actions.

 convergence of AR, VR in Robots

How does this Convergence Improve Customer Service?

AR & VR are immersive technologies, while robots are machines that enable automation of complex tasks & operational control over themselves to allow humans to guide & use them. The convergence of these technologies has a huge potential to break barriers to what we can achieve in terms of immersive technology, R&D, enhanced experiences, and different manufacturing & production problems.

VR and AR companies like FS Studio already provide advanced solutions regarding R&D technology and product innovation to enable rapid development through the convergence of these technologies.

VR and AR technologies are proving to enable much better consumer interaction. Various companies can use AR or VR visualization of their products for marketing even before it is ready. In such cases, the products are usually more accurate and close to their real-life counterparts than the pictures of the products.

Images can be misleading or inaccurate from their real-life counterparts due to scale, angle, color corrections, and lighting. However, consumers want accurate real-life-like visualization of the product. So, VR and AR are beneficial for this purpose.

Read more: How Are Industries Creating New Opportunities By Combining Simulations and AI

With this, VR and AR can enable product customizations since VR and AR representations can be easily changed and modified without affecting its realism or accuracy from the actual product. It allows a whole new level of product selection experiences for the consumers. It leads to enhancement in consumer experiences, interaction, and engagement, eventually leading to more satisfaction and conversion rate.

Mix these advantages with robots; you can enable a whole new category of customer service and engagement across different industry platforms. Currently, other industries use robotics for faster production lines equipped with automation.

 But with increasing adoption among consumers and advancement in robotics, various commercial robots are also rapidly growing. Different robots like humanoid robots, unique purpose robots, dancing robots, robotics for children, and robots for entertainment are currently seeing high demand along with the consumers.

It would eventually lower costs related to product manufacture, improving products much faster and in a more refined way. It would also lead to lower prices of the products among consumers.

Apart from this, customer support in numerous markets with more personalization and immersive experience is possible. AR and VR can converge customer service with robots to enable various advantages. Workplaces under dangerous conditions will be benefiting mainly from this kind of technology.

Here, workers would be able to use VR-controlled robots or VR-controlled drones in dangerous environments as if the workers were in those environments due to immersion provided by AR or VR. In addition, it would make the work more efficient and precise in comparison with traditional ways of robot control.

VR and AR tech is actively in use, and robotic technology is across industries like healthcare, manufacture, the military, and industries dealing with dangerous work environments. VR is generally used for better control and operation of robots by a human operator for various tasks.

On the other hand, AR is usually in use for enhancing real-world environments. AR robotics is also in use for healthcare facilities to provide disabled patients with robotic exoskeletons.

Adoption of this Technology across Different Industries

Virtual reality businesses are breaking the barriers with virtual realism, while augmented reality businesses redefine mixed reality. Industries that require robotic education or training can reap huge benefits from this type of technology.

For instance, the military can use (Russian Military uses VR trainers to train their soldiers) VR and AR technologies to train soldiers, pilots, and vehicle drivers without ever stepping into the battlefield or aircraft or vehicles. Moreover, it is possible due to the amalgamation of VR with robotics to achieve real-like virtual simulations for soldiers to train in.

Augmented reality in the military can also work with robotics for different training and strategic purposes, i.e., robots enable sensing environments and data collection. At the same time, AR enhances the setting for the soldier to train into.

VR & AR can also blend well with robotics for investigative purposes or in law enforcement services. For example, using AR and VR robots to investigate any crime scene repeatedly without being present on the stage will substantially positively impact the accuracy of the verdicts on various cases and criminal charges.

Robots with VR and AR can help with R&D and product development. Enabling rapid development, design, testing, and iteration of products through simulations and 3D models, VR and AR can assist robots in manufacturing plants or product lines for a more efficient, accurate, and cost-effective supply chain. It also increases safety and security around manufacturing industries since robots with VR and AR capabilities can take on more dangerous and harmful tasks.

Robots like drones or robots with locomotive capabilities are useful with AR & VR to scan and generate 3D models of various environments and objects. FS Studio's own ZeroSim technology enables this kind of innovative tech. ZeroSim is a robotics simulation engine that can be used in the rapid development of robotics and simulations in various environments and industries.

This convergent tech is also helpful for robots with object recognition since it requires 3D models for more appropriate and enhanced detection and scanning of objects.

Furthermore, data collection with real-time communication among robots with the help of AR & VR will also be very efficient, fast, and cost-effective. It shows that VR and robotics can merge very efficiently.

The Healthcare industry can also use this type of technology. For example, health care facilities are already using robots with VR capabilities to perform remote surgeries and the training of surgeons. Equipping these robots with AI would enable unseen precision and accuracy in the surgical process. In addition, AR is beneficial for scanning the body and visualizing various digital elements to assist and enhance the surgical procedure, while VR enables remote surgery.

Patients with disabilities can also use AR-based exoskeletons like augmented arms or prosthetic limbs to assist themselves. It shows that augmented reality and robotics align very well, even in the healthcare industry.

The high development of VR in different industries shows that the adoption of virtual reality in business worldwide is in high demand. Additionally, augmented reality in business is also in need due to its advantages and benefits. 

convergence of AR, VR in Robots

Conclusion

The combination of Augmented Reality, Virtual reality, and Robots opens a technological path that has a vast possibility and capability to enhance and improve customer services in various industries.

Furthermore, VR and AR robots are arising with numerous advantages and benefits for both enterprises and consumers alike. With opportunities to grow even more influential and eventually mainstream, the future of AR and VR technologies and its convergence with robotics looks very bright.

Various businesses, organizations, and companies across multiple backgrounds from general-purpose industries, manufacturing industries, military to enterprises working in dangerous environments, and even healthcare industries are widely adopting this technology to enhance their services and provide more engaging, interactive, and improved customer service.

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